Refund & Cancellation Policy

This policy covers everything you can buy from Astro Vedica: Vedica question plans (in the app through Google Play or the App Store, and on the website through Razorpay), wallet credits on the website, written question reports, and consultation calls with astrologers.

• Payment is taken by Google, so Google Play's refund policy applies. Within 48 hours of buying, you can request a refund directly from Google at play.google.com → Order history, or through Google Play Help.
• After 48 hours, write to us with your Google Play order number (it starts with GPA.). If questions from the pack are unused, we will ask Google to refund it.
• Question packs and the 30-day pass are one-time purchases; nothing renews, so there is nothing to cancel.
• If Google refunds a purchase, the questions or pass it granted are removed from your account.
• Purchases made in the iOS app are refunded by Apple at reportaproblem.apple.com.

• A refund within 48 hours of payment may be considered if usage is minimal.
• The 30-day pass does not renew; access continues until the end of its period. There are no pro-rata refunds for a partly used period.
• Wallet credits are only charged when an answer arrives; if an answer fails, the credit goes back to your wallet automatically.

• You can cancel for a full refund before the astrologer starts on your report.
• Once work has started, refunds depend on how far the report has progressed. Delivered reports are not refundable.
• If we cannot deliver the report, you get a full refund.

• To cancel or change a booked call, write to us as early as possible before the booked time. Cancellation terms depend on how close to the appointment you ask.
• If the astrologer does not join the call, we will offer you a new time or a full refund.
• If you do not join at the booked time, the session may be treated as used.

AI answers are generated from your chart and cannot be guaranteed to be accurate, so a question is not refunded because you disagree with its answer. If an answer failed to arrive or was clearly broken, write to us and we will restore the question.

Email [email protected] with your order reference (Razorpay payment ID or Google Play order number) and the reason. Approved Razorpay refunds go back to the original payment method, usually within 5–7 working days, and we issue a credit note against your invoice for the amount refunded. Google Play refunds are issued by Google.

For refund questions, email [email protected] or call +91 79037 34549.